Quality Policies
AMiCERT is a Certification Body (OdC) that certifies the conformity of Professional Figures and Quality Management Systems.
In this regard, the ODC implements a certification system designed to ensure, in compliance with regulations and within a free market, under the control of ACCREDIA (the sole national accreditation body), the participation of interested parties in the certification, without the dominance of individual interests, undue conditions, or discrimination.
In pursuit of its objectives, the Committee:
- implement procedures to maintain the confidentiality of information obtained or derived from the performance of certification activities, at all levels of its structure, including any external committees/bodies/persons. The procedures also concern the preservation of the same information;
- recognises the fundamental importance of impartiality in carrying out its certification activities for Professional Figures and Quality Management Systems, for certification activities, as well as for maintenance and renewal activities; undertakes to identify and investigate all “risk areas” relating to impartiality, competence, confidentiality, communication and the proper management of any complaints. To this end, also to monitor the potential threat to impartiality, the Certification Body periodically draws up a document relating to risk analysis;
- ensures the availability of information relating to Certificates issued, suspended or revoked through punctual communication to Accredia, for subsequent insertion by the Body into the specific database accessible via the website;
- By means of its Management System, through the planning, implementation, verification and continuous improvement of activities, it aims to guarantee high-quality certification services, in adherence to the principles established in this Policy. To this end, the Certification Body also monitors customer satisfaction by requesting the voluntary completion of specific questionnaires.feedback).
Convinced that every SRA must provide a service commensurate with expectations and requirements, directly proportional to the level of preparation, experience, competence and training of the available resources, AMiCERT centers its actions, with a view to continuous improvement, on the professional development of its permanent staff and external collaborators, through a structured training programme, periodically reviewed and updated according to needs or planned changes.
AMiCERT adopts appropriate internal and external communication to ensure the constant involvement of staff and timely information for users. In its desire to provide a high-profile service, AMiCERT remains available to assess any new certification needs, appropriately enhancing its specific capabilities and competencies.
Code of conduct
The Code of Ethics is a document that establishes the lines of conduct for our staff and our stakeholders, so that their respective behaviours are in line with the ethics and values that inspire the Organisation in carrying out its activities.
Use of the trademark
The use of the ODC trademark must be in accordance with the following regulations:
